Mystery Shops

We can use your audience personas to 'mystery-shop' your venue and provide you with practical steps you can take to improve visitor experience and drive positive word-of-mouth and online reviews.

Each mystery shop will start with a digital mystery-shop of your brochures and website - following a potential visitor's journey to your venue. 

By bringing in an outsider to your venue, you'll uncover things you can't see for yourself. We base each mystery-shop in one of your target audience personas - checking things like information provision, transport, food and drink, venue facilities, staff friendliness, displays and programming.

The end result will be practical actions that will make a real impact.

Price: £450+VAT for a mystery shop using two audience personas.

To learn more, contact Fiona.

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