VE Forum: Choosing the Right Ticketing / CRM System

Investing in a new ticketing or CRM system is a a big decision - often one that you will have to live with for years to come.

This guide from the Visitor Experience Forum answers some of the most common questions that organisations have about switching to a new system.

The guide draws on the experiences of a number of visitor attractions, alongside surveys and interviews with CRM providers.

It provides clear steps for understanding what you want and need, and also about how to procure quotes and compare and contrast different suppliers.

You can download the ticketing system guide here.

Guide Authors: Indigo and BOP Consulting