Our Foundations report shows what the ticketed landscape was like in Northern Ireland in 2019-2020. It uncovers insights into audiences for venues and festivals across Northern Ireland and identifies benchmark figures for our region.Tags: Benchmark, Box office, Tickets, Pricing
In this blog, our Research Executive Victoria explores the different benefits of having a ticketing system.Tags: Tickets, Box office, CRM
Research into the media preferences and habits of over 25,000 US performing arts customers.
Full report of findings from Act 2 of the 'After the Interval' survey in NI and ROI
Report of findings from Act 1 of the 'After the Interval' survey in NI and ROI
Discover the insights from the Missing Audiences for Northern Ireland - Wave 1 survey.Tags: Audience research, Missing Audiences, COVID-19
This report from NISRA gives the overall picture on who is living in Northern Ireland, and covers population growth, travel and transport, technology use and more.
What's the standard for digital marketing in the arts? Here are findings from a survey of 180 U.S. arts organisations by Capacity Interactive.
Global Web Index's report on millennials' online behaviors and their attitudes to digital and marketing.
Read our third guest blog from the Changed Future series, written by Paul Connolly.Tags: Guest blog
In this podcast we hear from the museum guides and curators on what the process was actually like and how glad they are they done it!
How to design a membership scheme that increases customer loyalty and improves your organisation's bottom line.
If you're a producer that brings work to receiving venues, you may think it's difficult to get a hold of your audience data for those shows. This blog clears up who has a right to the data. Plus, you'll get tips on how to work with venues to share this data, and increase audiences for everyone.
'Legitimate Interests' could be the saving grace for many arts and culture organisations who want to hold on to their marketing lists.
This toolkit from Indigo and BOP Consulting will guide you through choosing a new ticketing or CRM system for your venue or organisation.
Claire Rose interviews Katy Raines, a well known arts marketing expert. Katy explains what segmentation is, why it works and includes case studies of successful segmentation.
How popular is online booking with Northern Irish arts ticket buyers - and how does it differ between urban and rural contexts?
Our insights director Chris looks at the ticketing trends and what they say about where people get their cultural fix in NI. Do ticket-buyers in Belfast stick to city venues - and vice versa?
How much will your audience pay for a show or experience? And do lower prices de-value your product? Here's the research behind effective pricing strategies.
If you're confused about who you can market to via email under the new GDPR regulations, this handy flow chart will help you identify what you need to do.
How Hull Truck Theatre improved the accessibility of their website and online booking process.
Author: Danielle McLoughlin
Three proven ways to get performing arts audiences to re-attend.
Last August, we invited Olly Davies from the Edinburgh Festival Fringe to share his experience of using audience data to make positive lasting changes to their overall strategy.
'Culture beyond Covid' is our new audience survey for visual arts organisations to find out their audiences' feelings on coming back, what they've been doing over lockdown and what they will feel comfortable doing in the future.
Results updated weekly from the Covid-19 'After the Interval' Act 1 National Audience Survey.
Are cultural organisations too focused on new audiences - at the expense of encouraging and rewarding loyal visitors? Here's how and why arts organisations should be promoting audience loyalty.
How National Theatre of Scotland is using digital creatively to improve access and grow Deaf audiences.
Your website is often where your audience member starts their visit. If it's not accessible - what message are you sending to potential disabled and d/Deaf audience members? Here are some practical steps to make your website more accessible.
Outburst Queer Arts Festival introduced their own ticketing strategy 'More if/Less if' to make their programme more accessible. They're one of our 2019/2020 Audience Delight Winner.
We've asked Zoe Seaton at Big Telly Theatre Company what it's like to adapt live theatre online, how to price digital performances and tips for NI organisations.
We worked with Shannon Yee to find an audience for her immersive theatre installation. An example of how communication with box office and front of house staff is vital for marketing alternative theatre.
A run-down of all the ways to find out about your current and potential audiences. These range from simple and no-cost solutions, to more sophisticated box office systems.
Katy Raines, co-founder & partner at Indigo Ltd and Associate of thrive, writes about GDPR and COVID-19 for arts organisations.
Our CEO Fiona attended the Family Arts Conference and learnt a lot about ticket prices. Read her blog to find out her key takeaways.Tags: Pricing, Accessibility, Access
What is the ultimate stage of loyalty? How can you bring your audiences to see you as their BFF so they will support you at all times? Read our blog to find out.Tags: Memberships, Donations
Every year, we mine box office data to uncover insights into audiences for venues and festivals across Northern Ireland. Data includes overall benchmark figures for NI, as well as differences by Belfast venues and regional venues.
When audiences visit your organisation for the first time, what can you do to build a lasting relationship with them? Read our blog to find out.
The ISLAND Arts Centre is our Audience Delight Award winner for best socially distanced festival for families. Read our case study to find out how they did it, how their audience found it and tips for doing it yourself.Tags: Audience Delight, Outdoor festivals, Families, COVID-19
Clever use of social proof can help you use your current audience to encourage new visitors to your cultural venue or events.
Some audience development controversy from the Theatre 2016 conference.
Advice from MOMA on using digital to connect with visual arts audiences, and a spotlight on creating a digital plan for heritage organisations.
Our strategic insights director Chris invites NI festivals and venues with box office systems to take part in a returning favourite, our Foundations bench-marking project.
How can you know more about your audiences? We're listing free tools that you already have access to and tips on how to use them.
If you want to know what makes NI audiences click and stick, sign up to our Audience Panel newsletter to receive fresh insights straight to your inbox.
GDPR has had a major impact on email marketing. There are new and more rigorous standards on who you can email to. Here's what that means for marketers.
We ran Hitchhiker's Guide to the Arts in 2014 to see if planned group visits could increase engagement from those who don't normally attend cultural events.
We are looking for arts & culture organisations to take part in the Covid-19 ‘After the Interval’ free National Audience Survey.
Using scenarios can help develop a rounder view of your audience, and give insights where personas just don't apply.
Our CEO Fiona reflects on the latest trends in people's behaviours and attitudes post-Covid.Tags: COVID-19, Cost of living
The focus is often on new audiences coming through our doors, but what does it take to get them to visit your organisation time and time again? Read our blog to find out.
Before we can see the effects of GDPR, here's a breakdown of how well Northern Irish venues are capturing contact details and permissions for their ticket buyers.
Struggling to get responses to your online survey? Here's how we worked with EastSide Arts to improve their response rate by over 500%, along with our top ten tips for improving your own online surveys.
In this blog, we’re giving you some easy tips for writing great copy.Tags: Copy, Communication, Accessibility
There is wealth of free information about your current and potential audiences available through your social media and website. Here's how to access it and build a picture of your online audiences.
We're looking for organisations to take part in Culture Beyond Covid, our new free survey for organisations to get insight directly from their audiences and see what the bigger trends are across NI.
How GDPR still applies in times of crisis and tips on how to ensure you've got it right
In this blog, our Client Relationships Exec Catherine talks about all the things to consider for filling your space with experiences audiences will love.Tags: Front of House, Accessibility, Access
Libraries are routinely reaching audiences that other cultural organisations struggle to. What can we learn from libraries about attracting a more diverse and representative audience?
Happy New Year! We're opening the year with a new theme: strengthening your relationship with your audiences and loyalty. It is as important as ever when our cultural spaces remain closed. Read our blog to find out more.
Our Client Relationships Executive Catherine looks at examples of how organisations outside of the arts and culture sectors exceed their audiences' expectations. Read her blog to find out her key takeaways.
Our top tips for designing and running a survey. Find out how to create useful survey questions and get the response rates you need.
In 2018, six museums across Northern Ireland hosted late-night events to attract new audiences and change perceptions about museums.
We've talked audience development with hundreds of organisations across Northern Ireland (and further afield!). So here are some of the most frequently asked questions we hear about understanding and growing cultural audiences.
A recent visit to Dundee shows a city that is investing in people-focused culture and heritage. What are the lessons for Belfast's future cultural strategy?
The Duncairn is our Audience Delight Award winner for Best Community Vibes. Read our case study to find out what is it about them that makes their audiences click.Tags: Community, Loyalty
How using focus groups helped The Crescent understand how their audience sees them, and led to a new brand and website that's showcasing the best of what they offer.
How can the NI arts and cultural scene adapt to social distancing measures after the lockdown? Our Chief Executive Margaret Henry tries to find out.